Booking Terms & Conditions
Refund policy
All online workshops, events and private session sales are final.
Rescheduling & Cancellation
Private Bookings
You can reschedule or cancel your private sessions from your Customer Dashboard up to 24 hours before the booking time. If you need to cancel, you will receive 50% of the original payment, minus any transaction fees incurred on our behalf from payment processors.
Rescheduling is free to do, however we reserve the right at any time to cancel a booking that has been rescheduled multiple times.
Class Bookings
You can cancel a class booking up to 24 hours before the class start time. No refunds will be given for any cancellation.
No show / late cancellation policy
For late arrivals to our classes, in order to limit disruption and respect the atmosphere please make sure you arrive 5-10 minutes early to check in and get settled.
Concessions
20% discounts are available to students, university staff, NHS staff members and benefits recipients. If you have an ID pass to prove your eligibility, please email a copy of it to [email protected] to receive your discount.
Safe Space Policy
We implement a zero-harassment policy. We reserve the right to deny entry to any class at our own discretion.